Terms of service

This website, vossella.com, is operated by Purevanta Ltd, trading as Vossella ("Vossella", "we", "us", "our"). By visiting our site and/or purchasing from us, you agree to be bound by the following Terms and Conditions ("Terms"), including the additional policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers and customers.

ARTICLE 1 – CONDITIONS FOR THE ONLINE STORE

1.1 By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependants to use this site.
1.2 You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws.
1.3 You must not transmit any viruses or destructive code.
1.4 A breach of any of these Terms may result in the immediate termination of your access to the Service.

ARTICLE 2 – COMPANY DETAILS

Store Name: Vossella
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7537 135149
Email: info@vossella.com

ARTICLE 3 – GENERAL CONDITIONS

3.1 We reserve the right to refuse service to anyone, subject to applicable law.
3.2 You understand that your content (excluding payment card information, which is always encrypted) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform to technical requirements.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

ARTICLE 4 – ACCURACY AND TIMELINESS OF INFORMATION

4.1 We take care to keep the information on this site accurate, complete and up to date, but we cannot guarantee that it is free of errors at all times.
4.2 Historical information is provided for reference only.
4.3 We reserve the right to modify the contents of this site at any time.

ARTICLE 5 – MODIFICATIONS TO THE SERVICE AND PRICES

5.1 Prices may change without notice. Any change will not affect orders that have already been confirmed.
5.2 We reserve the right to modify or discontinue the Service at any time.
5.3 We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

ARTICLE 6 – PRODUCTS

6.1 Vossella sells men’s clothing, specialising in jumpers, knitwear and jackets. Some products may be available in limited quantities and are subject to our Return & Refund Policy.
6.2 We make every effort to show product colours, fabrics and details as accurately as possible. Colours may appear slightly different depending on your screen, and knitwear can vary slightly in texture from item to item.
6.3 Product pages list the available sizes, the fit, the fabric composition where available, and care instructions. Please check this information before ordering; if you are unsure about sizing, contact us before you buy.
6.4 We reserve the right to limit the sale of our products to any person or region. Descriptions and prices may be changed at any time.
6.5 Right to cancel: in accordance with UK consumer law, you have the right to cancel your order within 14 days of receiving it. Vossella offers an extended 30-day return window, as set out in our Return & Refund Policy and Article 15.
6.6 Nothing in these Terms affects your statutory right to receive goods that are of satisfactory quality, fit for purpose and as described.

ARTICLE 7 – ORDERS, BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse or cancel any order, for example where a product is unavailable or a pricing error has occurred. If we cancel an order after payment has been taken, we will refund you in full.
7.2 We may limit or cancel quantities purchased per person, per household or per order.
7.3 You agree to provide current, complete and accurate purchase and account information.
7.4 You agree to update your account details promptly so that we can complete your transactions and contact you as needed.

ARTICLE 8 – PRICING AND DELIVERY

8.1 All prices are shown in pounds sterling (GBP, £) and include any applicable UK VAT.
8.2 Standard delivery within the United Kingdom is free. The price shown at checkout is the final price; no additional customs duties or import fees apply to UK deliveries.
8.3 The price you pay is the price displayed at the time you place your order.
8.4 Delivery times and procedures are set out in our Shipping Policy.

ARTICLE 9 – OPTIONAL TOOLS

9.1 We may provide access to third-party tools over which we have no control.
9.2 Use of such tools is at your own risk.
9.3 You should review the terms of the relevant third-party providers.
9.4 Any new features or tools added to the site will also be subject to these Terms.

ARTICLE 10 – THIRD-PARTY LINKS

10.1 Certain content on the site may include materials from third parties.
10.2 We are not responsible for the content or accuracy of third-party websites.
10.3 Please review third-party policies carefully before engaging in any transaction with them.

ARTICLE 11 – USER COMMENTS AND FEEDBACK

11.1 We may use any comments or feedback you submit to us.
11.2 We are under no obligation to keep comments confidential, to pay compensation for comments or to respond to them.
11.3 Comments must not violate any third-party rights or contain unlawful, abusive or harmful content.
11.4 You are solely responsible for the content of any comments you make.

ARTICLE 12 – ERRORS AND OMISSIONS

12.1 The site may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing or availability.
12.2 We reserve the right to correct errors and update information at any time, including after an order has been submitted; if this affects your order, we will contact you before proceeding.
12.3 We are not obliged to update information except as required by law.

ARTICLE 13 – PROHIBITED USES

You are prohibited from using the site: (a) for any unlawful purpose; (b) to violate any laws; (c) to infringe our intellectual property or that of others; (d) to submit false or misleading information; (e) to upload malicious code; (f) to collect the personal data of others; (g) to spam or phish; (h) for any obscene or immoral purpose; or (i) to interfere with or circumvent the site’s security features. We may terminate your use of the Service for violating any of these prohibited uses.

ARTICLE 14 – WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

14.1 We do not guarantee that the site will be uninterrupted or error-free.
14.2 Your use of the site is at your own risk.
14.3 We are not liable for any indirect or consequential loss arising from the use of the Service or our products, except where such liability cannot be excluded under UK law. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

ARTICLE 15 – RETURN POLICY

15.1 You may return items within 30 days of receipt, in line with our Return & Refund Policy.
15.2 Unless an item is faulty, damaged or incorrect, return postage costs are the customer’s responsibility.
15.3 Returns must be sent to the address provided by our customer service team on request.
15.4 Exchanges for a different size or colour of the same item are available, subject to availability.

ARTICLE 16 – INDEMNIFICATION

You agree to indemnify Purevanta Ltd and its affiliates against any claim arising from your breach of these Terms or of applicable law.

ARTICLE 17 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.

ARTICLE 18 – TERMINATION

18.1 Obligations and liabilities incurred before termination survive termination.
18.2 These Terms remain effective until terminated by you or by us.
18.3 A breach of these Terms may result in immediate termination of your access to the Service.

ARTICLE 19 – ENTIRE AGREEMENT

19.1 Our failure to enforce any right does not constitute a waiver of that right.
19.2 These Terms, together with the policies referenced in them, form the entire agreement between you and us.
19.3 Any ambiguity in these Terms shall not be interpreted against the drafting party.

ARTICLE 20 – GOVERNING LAW

These Terms are governed by the laws of England and Wales, and any disputes are subject to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. This does not affect your statutory rights as a consumer.

ARTICLE 21 – CHANGES TO THESE TERMS

21.1 You can review the most current version of these Terms at any time on this page.
21.2 We may update or change these Terms by posting updates on our site.
21.3 Continued use of the site after changes are posted constitutes acceptance of those changes. The Terms in force when you place an order apply to that order.