Payment Policy
At Vossella, we want paying for your order to be simple and secure. All transactions on our website are encrypted and processed through trusted, industry-standard payment providers.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- Mastercard Debit
- American Express (AMEX)
- Apple Pay
- Google Pay
- Shop Pay
The payment options available to you are shown at checkout before you confirm your order.
Payment Security
All payments are processed using SSL-encrypted technology. Your card details are never stored on our servers. Transactions are handled by certified payment providers that comply with PCI-DSS security standards.
When Is Payment Taken?
Payment is taken when your order is confirmed at checkout. If your payment is declined, your order will not be processed.
Currency & Pricing
All prices on Vossella are shown and charged in pounds sterling (GBP, £) and include any applicable UK VAT. Standard UK delivery is free, so the total shown at checkout is the final amount you pay – there are no hidden fees.
Failed or Declined Payments
If your payment is declined, you can try another card or payment method, contact your bank to authorise the payment, or check that the details you entered are correct. If the problem continues, email us at info@vossella.com.
Refunds
Approved refunds are issued to your original payment method in GBP (£). Once we have processed a refund, the time it takes to appear in your account depends on your bank or card provider. Full details are in our Return & Refund Policy.
Contact Information
Store Name: Vossella
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7537 135149
Email: info@vossella.com