Vossella is an online menswear store specialising in jumpers and jackets – half-zip and crew-neck knitwear, jumper vests, merino, bombers, a biker jacket and smart-casual blazers. Vossella is a trading name of Purevanta Ltd, a company registered in England and Wales (company number 16982782).

We currently deliver within the United Kingdom only.

Orders are processed within 1–2 working days and then delivered by Royal Mail or DHL within 3–7 working days, so most orders arrive within 4–9 working days of being placed. Working days are Monday to Friday, excluding UK bank holidays.

Standard delivery is free on every UK order, with no minimum spend.

As soon as your order is dispatched, we email you a tracking number and link so you can follow your parcel.

Yes, as long as it has not been dispatched yet. Email us as soon as possible at info@vossella.com with your order number.

Each product page shows the sizes available and the fit of the garment (for example regular fit or slim fit). If you are between sizes or unsure, email us at info@vossella.com with your usual size and we will help you choose. If the fit still is not right, you can exchange or return the item within 30 days of delivery.

Care instructions are listed on every product page and on the garment’s care label. As a general rule, wash knitwear cold, avoid bleach and dry it flat to help it keep its shape.

You have 30 days from delivery to return an item. Items should be unworn, unwashed and returned with their original tags – trying something on is fine. For change-of-mind returns, return postage is paid by the customer. If your item is faulty, damaged or not what you ordered, email info@vossella.com with your order number and a photo and we will cover the return postage. Approved refunds are issued within 7 business days of us receiving your return.

Yes. We offer exchanges for a different size or colour of the same item, subject to availability. Once we receive and approve your return, we dispatch the replacement.

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All prices are in GBP (£) and include any applicable UK VAT.

Email info@vossella.com or call +44 7537 135149. We are available Monday to Friday, 9:00 AM – 5:00 PM (UK time), and aim to reply to all enquiries within 24 hours.