Shipping policy

At Vossella, we take care to process every order carefully and deliver it reliably. This policy explains our delivery costs, timescales and responsibilities. It applies to all orders delivered within the United Kingdom.

1. Delivery Area and Costs

We deliver to addresses within the United Kingdom only. All orders qualify for free standard delivery, regardless of order value. Vossella does not charge any additional shipping fees.

2. Processing and Delivery Times

The total delivery time is made up of two stages:

Processing time: 1–2 working days (quality check, folding, packaging and handover to the carrier).
Transit time: 3–7 working days (delivery by the carrier to your address).

Estimated total delivery time: 4–9 working days from the date of your order. Working days are Monday to Friday, excluding UK bank holidays; orders placed at the weekend or on a bank holiday are processed from the next working day. During busy periods such as seasonal sales, processing may take slightly longer – we will email you if your order is delayed.

3. Order Confirmation, Tracking and Couriers

You will receive an order confirmation email as soon as you place your order. When your parcel is dispatched, we send a second email with a unique tracking number so you can follow your delivery. Orders are delivered by Royal Mail or DHL.

4. Taxes and Duties

All prices on our website are in pounds sterling (GBP, £) and include any applicable UK VAT. For deliveries within the United Kingdom there are no additional customs duties or import fees, and the price you see at checkout is the final price you pay.

5. Delayed, Damaged or Lost Parcels

If your parcel arrives damaged, please take clear photos of the parcel and the item and contact us within 48 hours of delivery. If your order has not arrived within the estimated delivery time, or the tracking information has stopped updating, please get in touch. If the carrier confirms that your parcel has been lost, we will send a replacement or issue a full refund, whichever you prefer.

6. Delivery Address

Please make sure your delivery address is complete and accurate when you place your order. If you notice a mistake, email us straight away – we can update the address as long as the order has not yet been dispatched. Vossella is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.

7. Contact & Company Information

Store Name: Vossella
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7537 135149
Email: info@vossella.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (UK time)
Saturday, Sunday & UK bank holidays: Closed
We aim to reply to every enquiry within 24 hours during these hours.